Reviewer account
Use a separate account belonging to the person who checks customer evidence.
Create a reviewer account
First administrator setup
First verify this reviewer's email. The project owner supplies the private setup token from the local .env file. Setup can be completed once.
ADMINISTRATOR WORKSPACE
Customer evidence review
Check original evidence through your documented review process. Record the checks and findings here; keep identity documents and numbers out of this report.
Automatic account checks
Reports are generated by the backend from current records. Identity evidence still requires the reviewer. Select a customer to see their profile, verification checks and funding blockers.
Flutterwave NGN transfer balance
Merchant funds for payouts, separate from customer wallet balances. Checked on sign-in and every minute while this portal is visible.
Wallet reconciliation report
Compare customer balances with recorded journal movements. Differences require investigation. This check does not confirm provider settlement or bank receipt and never changes balances.
Personal funding accounts
Separate payout-wallet liabilities and journal balances. Provider snapshots are not proof of bank settlement.
Recover an uncertain account creation
Use only the existing wallet reference confirmed by Flutterwave. Recovery checks ownership and records the reviewer.
Open payment exceptions
Flutterwave transaction matching
Automatically checks recent collection history every five minutes while SavEx is running. Each payment attempt is shown separately. This report does not change balances, payment statuses or account restrictions and does not confirm bank settlement.
AI payment investigation
Read-only analysis of SavEx records and cached reconciliation evidence. No live Flutterwave query, financial action or bank-receipt confirmation is performed. AI recommendations need your review. Redacted transaction and accounting facts are sent to OpenAI when enabled.
Learning and improvement
Daily local reviews propose guidance from administrator feedback. Only approved lessons are reused. This is reviewed memory, not model training. Approval never authorises payment actions.
Recent investigations
Recorded reports
Latest 100 reports. Decisions are retained as audit records. Approval does not automatically add a customer to the live allowlist.